We aim to provide the quality of services
we’d all expect ourselves at prices we’d expect to pay.
We’re a UK Mac specialist internet service and telecommunications provider with a world class network and a team of fanatical Apple professionals on hand to help. We believe in our services and back them up with around-the-clock support and Money-Back guarantee.
Just like Apple themselves, we try to innovate. And just like their products, we aim to offer high quality user-friendly services to all Mac-based businesses. Our clients range from your average family with broadband, a massive creatives following and some of the largest companies in the world. When we design a service, we are certainly not afraid to think different.
Our goal is to provide premium internet products and services – how we expect them ourselves – and to be treated
as if we were the customer.
All services must perform as near to 100% of the time as humanly possible and with the fewest single points of failure. We invest heavily in the very finest hardware and most talented staff to ensure this.
We should maximise profit and hence add value to our customers by being efficient in all that we do. This includes systems management, time management and resources.
High Quality Support
Support should be available, informed and friendly. No long call queues and supplied by our own knowledgable staff that can help fix problems quickly and efficiently.
No Hard Sell
No pressure sales and no up-selling of services to customers if they don’t need them. We will always provide our customers with real, unbiased advice for products and services.
As fast as anyone else’s services, and then some!
Policies from pricing to credit control should be fair. We should always put ourselves in our customers’ shoes and try to see things from their perspective where possible.
Products and services should represent good value for money.
We should listen to customers’ views and requirements and accommodate where possible.
Pricing and policies should be easy to understand with no hidden extras or unfair clauses.
It’s ludicrous to call an IT business “green” – but we can do what we can to help conserve the environment wherever practical and possible
A super-fast UK, European and Worldwide network
With our primary datacentre based in Telehouse London, the most interconnected internet hub in Europe, we employ fibre links via the world’s fastest and most respected carriers – giving our network a fast path to every corner of the planet. We run dual LINX feeds and have dedicated transit to our other UK and US datacentres. We can safely say we run one of the fastest internet networks in the UK and US.
Our policy is to maintain the latest and fastest virtualised systems on super powerful hardware from the likes of CISCO, Enhance, SuperMicro, Intel and Apple. With massive RAID arrays for storage and backup, use of mSATA caching SSDs throughout and around the clock multi-point monitoring, we pride ourselves in a system that can suffer a 75% complete failure without disruption to service. Our core systems have over £1/4 million hardware powering them with continual investment and upgrades.
Resilience and Backups
With expert storage management we employ multiple backups of all systems and websites across several datacentres at once. Together with snapshotting our Virtual Servers we are very well prepared for any eventuality, including multiple and complete datacentre failures. We’ve always got at least 3 duplicates of all our systems backed up as well as employing clustering and load balancing where we can to ensure maximum uptime and speed.
All of our datacentres conform to the highest ISO security standards. Our primary network, for example. is in a fully secured enclosed compound with CCTV, strict access control, fire suppression and is one of the most secure buildings in Europe. Our networks are protected with the latest software and monitored around the clock.
MacAce DTP is established as a Desktop Publishing company using Mac SE’s, Quark, Photoshop and Illustrator 88. One of the first dedicated Mac-design companies in the UK.
MacAce is created as a new company and becomes an Apple Authorised Reseller and Service Centre providing sales and consultancy locally. We also embark on dial-up internet services.
MacAce.net is launched as “The Mac-only ISP” – serving the Mac community in the UK with Mac-specific support.
We pioneer geo-redundant hosting or “cloud computing” as it known today. First UK company to offer 100% hosting uptime.
MacAce wins its first award of many to follow – “MacWorld Best ISP” and retains the title to this day. A string of other awards follow.
MacMate – our easy-to-use cloud services – is launched to replace Apple’s MobileMe and .mac services.
MacMate exhibits at MacWorld San Francisco.
MacAce launches its unique Quadra clustered hosting solution and wins “Best Web Host” at the ISPAs.
MacMate adds Managed WordPress hosting and WebBuilder Live as hosting options.
We’ve got lots of exciting new things planned and in the pipeline 🙂
A hardcore Apple fan from his teens. Having only every worked for MacAce since joining the design agency as it was back then in the early '90s (on work experience no less) and progressing through to Sales Director of the Apple Reseller and Service Centre, to founding MacAce as an ISP as it is today. Knows a lot about Apple, probably an unhealthy amount... (see how long before that comment is edited out)
Although you wouldn't guess from the pictures, some say James is allergic to garlic, silver and daylight - all we know is he's called James. Having joined our growing team just as we were launching MacMate as a junior web developer, he has progressed through our rankings to become our lead web developer overseeing all of our custom websites, control panels and continuing the evolution of MacMate. You'll often find him with his head buried in an iPad reading all the F1 news - surely there's not that much F1 news??
Tinkering with electronics and computers since childhood, Lewis has always had a keen interest in technology.
Although only in his 20's (yeah yeah rub it in Lewis), he's been configuring and modifying computers since the Pentium 4 days before finally discovering the sheer beauty of Apple Macs when he joined MacAce. A keen interest in Vinyl records too - something about Thin Lizzie, whoever she is?
Country-girl Emily has 5 years experience working in an Accounting practice before joining MacAce in 2015 to lead the Billing and Accounts department. A natural flair for numbers and a keen ear, Emily fits in well with our ethos of excelling with customer service. Don't let her friendly and helpful nature catch you off guard, she grows horns and turns green when in credit control mode...
Stefan's from Germany but fell in love with the UK and Cornwall in his teens and moved to Cornwall in 2015, joining MacAce soon after. Officially recognised as the only German with a sense of humour, he puts some of us Brits to shame with his joyful charisma sometimes! He says he came here for the surf, but we think that MacAce was calling.... He paces around the office muttering "Ich liebe es , hier zu arbeiten" - whatever that means.